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FAQs

Frequently Asked Questions (FAQ) about Chihairs.com:

  • Q: Are the wigs at Chihairs.com made from real human hair?
  • A: Yes, all our wigs are made from 100% real human hair, ensuring a natural and realistic look and feel.

 

  • Q: How long does it take to process and ship orders?
  • A: We strive to process and ship orders within 1-5 business days from the date of your order. Please note that delivery times may vary depending on your location¬†. ¬†Saturdays and Sundays are not considered business days. During Major Sales and Promotions, orders¬†may take up to 7-10 business days for orders to process. Orders are not processed on weekends and/or major holidays.¬†

 

  • Q: Can I customise the length and density of the wigs?
  • A: Absolutely! At Chihairs.com, we offer customisable options for wig lengths, ranging from 10 to 30 inches, and density weight at 250-550 grams.

 

  • Q: Are the wigs glue-less? Do I need adhesive products to wear them?
  • A: Yes, the key is to know your correct head measurement. our wigs are designed to be glue-less for your convenience. You won't need any adhesive products to wear them; they offer a secure fit on their own.

 

  • Q: How do I care for my wig to maintain its quality?
  • A: We recommend gentle care to prolong the life of your wig. Regularly brush it with a wig brush, wash with mild shampoo, and let it air dry. Avoid excessive heat styling.

 

  • Q: Do you offer international shipping?
  • A: Yes, we ship our premium wigs internationally. Please note that shipping times may vary depending on the destination country.

 

  • Q: What if I am not satisfied with my purchase?
  • A: Your satisfaction is our priority. If you are not entirely happy with your order, please contact our customer service within 14 days of receiving the product for assistance.

 

  • Q: Can I exchange or return a wig?
  • A: Please refer to our Returns & Exchanges policy for more details.

 

  • Q: How can I track my order?
  • A: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your delivery.

 

  • Q: Is my personal information secure when shopping on Chihairs.com?
  • A: Yes, we prioritize the security of your personal information. We use SSL encryption to protect your data during the checkout process.

 

  • Q: Can I cancel my order after it has been placed?
  • A: Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to wigs, shipment methods, addresses, cancellations, etc.

 

  • Q: Do you offer Bulk¬†¬†purchase discounts?
  • A: Yes, we offer bulk orders. Please contact our customer service team for more information.

 

At Chihairs.com, we are here to provide you with exceptional service and answer any questions you may have. If you need further assistance, don't hesitate to reach out to our friendly support team. Happy shopping!